Accessibility

CareAbout is committed to making CareAbout Connect accessible to people of all abilities. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA across our public pages and provider portal.

What we’re doing

• Designing with semantic HTML and meaningful page structure so screen readers can navigate effectively
• Using clear typography, sufficient colour contrast and consistent layout
• Supporting keyboard navigation through all interactive elements
• Respecting users’ reduced-motion preferences
• Building forms with clear labels and error handling

What we know we still need to do

We’re committed to ongoing improvement. We’re working towards:

• A full external WCAG 2.1 AA audit of CareAbout Connect
• Closed captioning on any video content we add
• Plain-language content reviews

Tell us when we get it wrong

If you experience an accessibility barrier on CareAbout Connect — anything that makes it harder for you to use the site, or use it with assistive technology — we want to hear about it. Email support@careabout.com.au and we will respond within five business days. If the issue prevents you from completing what you came to do, we will help you complete it through another channel while we work on a fix.